As an air ambulance service provider, you will have to manage several hardworking employees who have to fulfil a demanding job. So naturally, there might be times when they’re disappointed or angry about certain aspects of your organization or their work life. It’s at times like these that your true capability as a service provider is tested.
Listen Carefully to Your Air Ambulance Service Employees
The first thing you have to do when dealing with disgruntled employees is to listen to them. Hear them out instead of getting defensive immediately. Their problem may not even be with you but they do expect you to pay attention the difficulties they’re experiencing. Note down what they’re telling you so you can clearly understand the situation before you say anything.
If there are lots of air ambulance service employees complaining all at once, let them know that you’re there to listen but you can only do so if they go one at a time. Avoid questioning them, correcting them, or clarifying yourself. Dedicate your time to hearing them out first before you can even consider a solution.
Ideally, you should have two people handling the complaints – one to interact with the employees and another to note everything down. The person interacting with the disgruntled employees can also make a note of what everyone’s saying on a whiteboard to keep track of the discussion.
Come up with a Quick Solution
If you truly want to prevent the situation from escalating, try to come up with an effective solution quickly. Preferably, you should be able to provide them with a solution within 24 hours to show them that you care about their issues. Some issues may take more than 24 hours to solve. But even if this is the case, give them an estimated timeline so as to maintain transparency.
When you’re working as a paramedic – whether it’s for an air ambulance transport or a ground ambulance – you’ll be given a set of uniforms to wear every day. This uniform commands some level of respect but at the same time, you need to maintain it properly and keep it clean so as to ensure that you continue to look professional. But this can be tricky considering your demanding work environment and all the elements that could dirty up your uniform.
So if it’s challenging to prevent dust, dirt, and fluids from patients to mess up your uniform, the only thing you can do is to clean up efficiently. Some of the elements may be a bit more difficult to clean so in this post you’re going to learn how to effectively clean up different kinds of stains on your uniform.
Removing Common Stains from an Air Ambulance Transport Paramedic’s Uniform
If you’re an air ambulance transport paramedic, here are some of the most common types of stains you might have to get on your uniform and how to remove them:
- Blood stains – Blood stains in uniforms are common especially since you’ll have to deal with plenty of patients who have undergone physical injuries after an accident. You need to start cleaning up the stain as soon as possible after you get off duty instead of letting it wait with your pile of dirty laundry. Try to blot the stain using a wet cloth or sponge before you wash the entire uniform. You can also soak the stained part in white vinegar for about 10 minutes before you wash it.
- Vomit stains – Rinse the stain with cold water after you’ve removed as much vomit as possible. You can then soak the stain in a mixture of warm water and half a teaspoon of liquid detergent to which you add a tablespoon of ammonia.
- Sweat stains – Sweat stains can ruin your uniform as they can turn yellow if left unwashed for too long. To clean it up, wash it with water and a cup of vinegar. After that, mix half a cup of baking soda, one tablespoon of salt, and one tablespoon of hydrogen peroxide to the water.
You operate a company or a charity that provides critical medical flight service to residents in your region. While you do your best to ensure that patients get the care they need, there’s a chance you’re neglecting the valued employees working for you. You should take care to pay attention to your flight crew to ensure that they’re not suffering from one of the most common issues among medical care personnel – sleep deprivation.
Detecting Sleep Deprivation Among Crew Members
It’s important to keep a close eye on your crew members to make sure they’re not suffering from excessive fatigue and/or sleep deprivation. This will help you take precautions on time and get them the rest they badly need so they can provide better quality of medical flight service. While it’s not easy to identify whether or not an individual is sleep deprived, try to watch out for these signs to help make the task easier:
- Excessive yawning
- Regular eye-rubbing
- Frequent blinking
- Trouble keeping their eyes open
Well-Rested Crew Members Provide Better Medical Flight Service
If you notice that a certain employee is displaying some of the symptoms mentioned above, it’s time you direct them to a room or area in which they can get their badly-needed rest. It’s crucial that you assign a dedicated room or area in which your staff members can get as much sleep as they need when they’re too burnt out.
Ideally, you should also prepare the room to remove any distractions such as light and sound. Try to install blackout shades and a white noise machine if possible. And make sure there’s a sign outside to show others that one of their friends is getting the rest they so badly need. Ensuring that your crew members get plenty of rest is a great way to maintain an energetic and alert team that’s mentally and physically equipped to provide quality medical care.