As an air ambulance service provider, you will have to manage several hardworking employees who have to fulfil a demanding job. So naturally, there might be times when they’re disappointed or angry about certain aspects of your organization or their work life. It’s at times like these that your true capability as a service provider is tested.
Listen Carefully to Your Air Ambulance Service Employees
The first thing you have to do when dealing with disgruntled employees is to listen to them. Hear them out instead of getting defensive immediately. Their problem may not even be with you but they do expect you to pay attention the difficulties they’re experiencing. Note down what they’re telling you so you can clearly understand the situation before you say anything.
If there are lots of air ambulance service employees complaining all at once, let them know that you’re there to listen but you can only do so if they go one at a time. Avoid questioning them, correcting them, or clarifying yourself. Dedicate your time to hearing them out first before you can even consider a solution.
Ideally, you should have two people handling the complaints – one to interact with the employees and another to note everything down. The person interacting with the disgruntled employees can also make a note of what everyone’s saying on a whiteboard to keep track of the discussion.
Come up with a Quick Solution
If you truly want to prevent the situation from escalating, try to come up with an effective solution quickly. Preferably, you should be able to provide them with a solution within 24 hours to show them that you care about their issues. Some issues may take more than 24 hours to solve. But even if this is the case, give them an estimated timeline so as to maintain transparency.
The job of air ambulance paramedics is highly demanding, often involving lifting patients safely and carefully. As a result of this physically demanding job, many paramedics may be at risk of on-the-job injuries. And these injuries can render them unable to work more efficiently, which could negatively impact your productivity. So if you’re an air ambulance service provider that wants to enhance operations and productivity, it’s crucial that you try to prevent workplace injuries as best as possible.
Air Ambulance Paramedics and Injuries
Many on-the-job injuries suffered by air ambulance paramedics occur while they’re lifting or moving their patients. Although paramedics receive sufficient training, some situations and conditions may make it more difficult (and even potentially dangerous) to lift and move patients. For example, the patient may be on the heavier side or the paramedic may not have sufficient bodily strength to lift the patient efficiently.
Additionally, the equipment used for lifting and moving patients can play a huge role in the safety of air ambulance paramedics. In the first two cases mentioned, air ambulance service providers have limited capabilities to control what happens. But you can make sure to provide your paramedics with high-end equipment that will make patient lifting and moving easier and safer.
Lifting and Moving Equipment for Air Ambulance Service Providers
If you want to maintain the safety of your paramedics, you might want to consider investing in the following types of equipment for lifting and moving patients:
- Power loading systems that can do all the heavy lifting and eliminate a major cause of air ambulance paramedic injuries
- Powered cots such as those that use a hydraulic system to make lifting and moving patients easier
- Enhanced stair chairs that make it easier for paramedics to guide patients down the stairs without having to lift them.
An associate degree or a certificate with the relevant certification and training is usually enough for a person to qualify as an air ambulance paramedic. And people who do hold this position are highly-trained and professional. They have the expertise and the knowledge required to carry out their duties. But having a higher education is ideal to secure your job as a paramedic for an air ambulance service.
Benefits of Higher Education to Work for an Air Ambulance Service
There are many air ambulance paramedics out there who are perfectly capable of carrying out their duties despite only fulfilling the minimum education requirement. However, a higher education is ideal to better perform your duties because of the following reasons:
- Better comprehension – In your training to become an air ambulance paramedic, you will be covering plenty of text books and course books to help you learn the basics. And when you have a higher degree, there’s a better chance of you understanding what these books are saying. Although most paramedic students will be able to read the books, students who have a low grade level reading skill might find it more challenging to comprehend the study course.
- Better ability to make rational decision – Being a paramedic for an air ambulance service requires rational thinking, which will lead to rational decision making. For this, you need to train your brain to logically work through difficult situations and problems.
Courses in math and accounting can help with this and if you have a higher education, it’s likely that you would have gotten through such courses. So you will be able to easily make accurate drug calculations, time and distance calculations, etc.
- Better ability to handle complexities in paramedicine – A higher education also improves your chances of understanding changes and revolutions in paramedicine. It could help you gain a better understanding of complex pathophysiology, anatomy, and physiology.
When availing any kind of medical service, it’s always a good idea to be armed with some knowledge about the service. Even when it comes to medical transportation via air, there are a number of facts and rules patients should know. That’s why we’re going to give you a brief yet comprehensive guide on some important facts about air ambulance service.
Checklist for air ambulance service
When you’re preparing for medical transportation by air, here are a few things you should not forget:
- It would be of great help to be prepared with most of the basic patient information such as name, height, weight, date of birth, and medical condition. Additionally, you might want to specify details about special requirements such as diet and/or equipment (IV, ventilator, oxygen, etc.).
- Further, it would be helpful if you can provide other specifics like the patients’ ability to sit or whether they would require a wheelchair or stretcher. This will help the medical team in quickly and efficiently providing appropriate assistance.
- There are numerous myths surrounding air ambulance coverage, so it would be wise to read up on the facts about insurance coverage for such services. If the patient has health insurance, arrange for copies of insurance card and recent health and physical from a hospital or discharging facility. Also, keep a copy of the “face sheet” of the said hospital or facility.
- Most medical aircrafts allow only one carry-on suitcase (maximum size 21”) per passenger. If you have any excess baggage beyond this, make sure you communicate with the flight coordinator as the aircraft may not have room to accommodate it.
What about international transfers?
In case of international transfers, when availing air ambulance service, you will need to carry copies of a current non-expired passport, necessary travel documents, and visa for each passenger. For those who don’t have a copy of their passport, you will need to be prepared to provide some personal information. The required information includes full legal name and date of birth along with passport number and expiration date, home address, and place of birth.
While it’s not always easy to arrange for all this in case of emergencies, it’s always a good idea to be prepared. This will ensure that you have a smooth transaction and pleasant experience if you need emergency medical transport service by air.
Imagine being in a situation where your loved one has a serious health condition that necessitates use of an air ambulance service and you are left worrying about the cost of utilizing it. No one would want to be in a situation like this. But what if the air ambulance service that you choose offers to help you with the insurance? Yes, there are air ambulance companies out there that will aid you in getting adequate insurance reimbursements. They even hire qualified personnel for this specific purpose. These experts can even give you an idea whether your claim is likely to be accepted or rejected.
Medical Necessity for Air Ambulance Service
There is no denying that the medical necessity for using air ambulance service needs to be established first. How do you achieve that? Well, frankly speaking, it is not in your hands. The physician treating the patient will determine whether the patient needs air ambulance service or not.
If the treating physician deems the use of air ambulance service a medical necessity, will that mean you will get insurance cover? Well, not always. There is the medical director of the insurance company that comes into picture. It is in the right of the medical director to dispute the claims of medical necessity by the treating doctor. If he or she does so, the insurance cover may be denied. However, if you are in good hands, the air ambulance service may try to pursue the insurance reimbursement until the end.
What if the Efforts of the Air Ambulance Company Fail?
That’s a very unfortunate circumstance but not unheard of. If your insurance provider refuses payment and you do not have an air ambulance membership, you might be asked to pay the amount out of pocket. However, most air ambulance service providers offer discounts in such circumstances. You need to be ready to negotiate hard so that you end up paying the minimum.
The United States of America spends the highest amount of money on healthcare in the world. It was already at $2.9 trillion in 2013, which has only increased since. This is not necessarily a bad thing as patients invariably get excellent medical care throughout the country.
The insurance too, for the most part, covers the expenses well, although it’s a bit long-drawn sometimes. However, air ambulance service coverage has been a bone of contention for sometime with most of the blame going to the air ambulance service provider rather than the insurance companies. Take the instance of air ambulance services in Montana.
Air Ambulance Service in Montana
Montana is mostly comprised of rural areas, so speciality healthcare is not always available close by, necessitating use of air ambulance service for adequate treatment. The air ambulance services are not always covered by insurance companies in full and the reason given is that the service is not “in-network” and only the companies that are in the insurance network are covered.
Bargaining Power of Air Ambulance Service Providers Matters
To get to the core of the problem, one needs to understand the negotiations held between air ambulance service providers and insurance providers. In a place like Montana, there are a few insurance providers; in fact, there are just three. This gives the insurance companies huge bargaining power when fixing an amount that would be given to the air ambulance service provider. Most air ambulance companies are wary of settling for a low price as it doesn’t adequately cover the cost. As a result, they choose to stay out of the network. Insurance companies only cover air ambulance services in full if they are offered by companies “in network.”
Moreover, the patient rarely gets to choose an air ambulance service provider. Last year alone, Montana saw over 3,000 medical flights. There needs to be some consensus between all the insurance providers and air ambulance service providers if the patients are to benefit in the true sense.
World today is truly a smaller place with people travelling from one end to the other for business purposes all the time. Most organizations have branches all over the world and it becomes imperative for executives to travel between these destinations frequently. However, not all those destinations have quality medical care. You wouldn’t want to be stranded in a country with inferior medical standards due to the air ambulance service costs. Here’s what you can do to keep yourself safe at all times.
Look at the Extent of Air Ambulance Service Coverage
Not all air ambulance service covers are equal. While some will bring you complete coverage, others might not. Study the agreement well, especially the fine-print. Check whether the policy covers the regions that you travel and also about the limitations of the policy. You don’t want to end up in your home country but still pretty far from your home. So, determining the destination is vital.
Does the Air Ambulance Service Policy Cover Pre-existing Medical Conditions?
Most policies do not cover the risk of pre-existing medical conditions. When you’re travelling overseas, you don’t want to be stuck with such a limitation. Keep in mind that a pre-existing condition is more likely to trouble your health than a new one. You want an air ambulance service cover that has no such conditions.
Speak to Your Employer about Air Ambulance Service Cover
Don’t shy away from asking your employer to foot the costs that an air ambulance cover demands. After all, it is also for the good of your company that you travel to far-off lands. So, it is your employer’s moral responsibility to keep you safe through an air ambulance service cover. Many a times, it is only the lack of knowledge that keeps your employer from offering you such benefit. All you need to do is make your concerns apparent.
If you’re guessing that we are discussing more about health insurance, you must know that we aren’t. What we discuss here is the malpractice insurance and liability insurance coverage that an air ambulance service is mandated to provide. Let’s discuss each of the insurance individually and see what they mean for you.
Air Ambulance Service and Liability Insurance
What do you think of a car driver who does not have adequate liability insurance? The answer in one world would be “irresponsible.” The same holds good for an air ambulance service. You do not want to associate with an air ambulance service provider that doesn’t care for such responsibilities. In fact, all air ambulance companies in the United States must have a liability insurance cover of $20 million.
What if the air ambulance service you travel does not have liability cover? You don’t have to worry about that in terms of legality, it is entirely the responsibility of the service provider. However, such coverage is an indication of the air ambulance service provider’s reputation.
Air Ambulance Service and Malpractice Insurance
Of course, the last thing you want is a malpractice situation. There’s no doubt about that but medical malpractice does exist and you need coverage against it. Wouldn’t you want your physician or ground medical transportation to have malpractice insurance to feel secure? This should be no different for an air ambulance service. The law mandates that every air ambulance service in the United States has a policy that covers $1 million for medical malpractice.
Ask the Air Ambulance Service about Insurance Covers
The air ambulance service providers are under no obligation to make their insurance covers public. However, most reliable air ambulance service providers come forth with complete information regarding both liability and medical malpractice coverage. This shows that such providers are patient-oriented. If an air ambulance company is unwilling to discuss these details with you, perhaps you should look elsewhere for this life-saving medical service.
Just because an aircraft is willing to transport a patient, it does not count as an air ambulance service, in any state of the US. Here, we discuss a few rules that have been laid down by Emergency Health Care Act. We discuss only such parts of the act that pertain to air ambulance service providers in the state of Texas. The rules may vary slightly for other states, but you would get the overall picture here.
Air Ambulance Service – What Constitutes Specialized Emergency Service
The vehicle must be specifically designed to carry the injured or sick by air. Also, all equipments necessary for transportation of the patient must be provided by the air ambulance service.
Any air ambulance service that claims to offer specialized transportation services must be licensed by the Department of State Health Services. This includes the aircraft as well as the staff involved. Even the air ambulance service providers flying into Texas from other states must be licensed by the Department of State Health Services and must be in compliance with the safety norms prescribed by it. Out of state providers must be accredited by Committee on Air Ambulance Medical Services. They would be considered to be in compliance with the Department’s norms if accredited.
The Location of the Air Ambulance Service
All advertisements of the air ambulance service provider must contain its physical address in the state. If the service operates from multiple locations, it is free to advertise them. If an out of state air ambulance service advertises within Texas, it must have at least one base in the state.
There is, however, one exclusion to state licensing. Any air transportation provider can offer voluntary service out of compassion without the expectation of remuneration and bear all the costs of transport. However, the company must be in compliance as a regular air transportation service provider.
Bed to bed air ambulance services are often used when the patient is critical or needs constant medical attention throughout the transport. Essentially, the air ambulance service would coordinate the services such that the patient is under medical supervision throughout the duration of the transport, including transfer from hospital to the air ambulance and air ambulance to the receiving hospital.
How is Bed to Bed Air Ambulance Service Beneficial?
For one, the patient is constantly under the observation of medical experts. The staff that accompanies the patient is usually provided by a separate agency other than the transferring hospital. The knowledge exchange between medical experts about the patient becomes easier when a bed to bed air ambulance service is used.
The air ambulance staff also makes arrangements for ground ambulance in case there is a need to transport the patient by land from the airport to the receiving hospital. At the same time, the air ambulance service would ensure that all vital arrangements in the ground ambulance are ready. This effort also reduces the transit time. Moreover, due to constant communication, the ground staff would be aware of the patient condition at all times.
The same goes with the receiving hospital too. In other words, the condition of the patient can be constantly communicated to the receiving hospital and all necessary arrangements can be made beforehand. Such an arrangement puts the worries of the patient’s loved ones to rest for the most part.
Is Bed to Bed Air Ambulance Service Expensive?
It is slightly more expensive when compared to ground ambulance transport and a normal air ambulance transport where the patient is brought to the medical flight independently.
The fact that there is a lot of coordination involved with bed to bed air ambulance service increases the price a bit. However, one must realize that the ground ambulance coverage and air ambulance coverage are calculated separately by insurance companies and if the doctor has recommended such close monitoring, the chances are that the entire cost will be borne by the insurance provider.
Availing bed to bed air ambulance service is not a call that you must take on your own. The decision must be left to the qualified medical professionals as it is only then that this service is approved by insurance providers.