Several federal agencies in the United States of America are now coming together to enforce the No Surprises Act. Thus far, the air ambulance industry has been able to charge the patients arbitrarily and the state governments have not been able to do anything about it. Now, this is all set to change with the federal authority weighing down on this issue. The main purpose of the act is to avoid any surprise billing or balance billing where the recipient of the service is liable to pay a part of the amount. The bill will come into effect next year and the hope is that people will no longer have to avoid healthcare due to the fear of high prices.
How will The Bill Affect Air Ambulance Cost?
People who come under Medicaid and Medicare are not liable to pay any out of pocket expenses. This is because the air ambulance companies are not allowed to send requests for payments to them. However, a large portion of the United States also relies on private health insurance. This is where the problem lies. With private insurances, the amount is only covered when a person uses in-network air ambulance services. Any service that is out of the network attracts a cost that is to be borne by the consumer.
The No Surprises Act Promises to Change Things
With the new No Surprises Act that is slated to come into effect in the year 2022, air ambulance companies will not be able to send requests for part or full payments to the consumers. Instead, they will have to make do with what the insurance companies disburse. If there is a dispute regarding the monetary compensation for the service, it will have to be arbitrated among the insurance providers and the air ambulance companies. The move will be a big relief for people seeking emergency air ambulance services.
An air ambulance service always comes at a premium cost. Getting your money’s worth is only possible if you know what to expect out of it. This is especially true if you have enough time to make a comparative study of your options. Of course, if it is an emergency, you will not have the time and will have to make do with the quickest available option. Here are some of the factors that you can look into.
Cost of the Air Ambulance Service
Perhaps the biggest consideration is the cost of the air ambulance service. One must not hesitate to negotiate the price beforehand and try to get the best deal. Feel free to ask for quotes from various air ambulance service companies in your area and choose the one that suits your budget.
The Facilities on Offer by the Air Ambulance Service
In the quest to get the best deal possible, you cannot ignore the service considerations. You would want to tend to the emotional needs of the patient rather than spending time on logistics like finding a hospital bed or arranging a land ambulance. Most of the good medical flight service providers will take care of things like these.
You do not want to end up utilizing the services of an out-of-network air ambulance company. The result can be an out-of-pocket expense that can run into thousands of dollars. This should be one of the first considerations.
Give Air Ambulance Service Membership a Thought
Air ambulance memberships can rid you of the worry pertaining to costs. For just about a hundred dollars a year, you can get memberships that shield you from the risk of having to pay any amount out of your pocket. The only thing to bear in mind is that these memberships are usually limited to only one air ambulance service or at the max, a few of them.
Air ambulance transport can be an expensive affair, especially when the patient needs to be flown from one country to another. However, it must be noted that air ambulance transport is not always a necessity. When patients are unable to tolerate a normal flight that demands hours of maintaining a sitting position, stretchers become a cost-effective alternative to booking a full air ambulance flight. Most commercial airliners make way for such a facility. The effort involved is not much, but it does take quite a bit of coordination, demanding knowledge and planning pertaining to medical stretchers. Let’s take a brief look.
Stretchers are Almost as Effective as Air Ambulance Transport
Essentially, when you contact an air ambulance transport company, their team would get in touch with a commercial airliner and make provisions to remove a few seats. In the place of those seats, a medical stretcher is then fitted. This allows the patient to travel lying down. It also makes way for treatments such as intravenous fluid transfusion and constant monitoring of the patient. It is normal for medical staff to travel along with the patient. The medical transport company also arranges the seamless transfer from the hospital to the airport and from the airport to the destination upon landing.
There are Limitations
A critically or severely ill patient cannot be transported via stretchers on commercial flights. Air ambulance transport becomes the only solution in such cases. A medical flight can create all those facilities that are typical of an ICU but the same cannot be arranged in a commercial flight. Also, those patients who are at high risk for contracting infections like COVID and those who are suffering from a highly infectious disease cannot be transported via commercial flights. Again, such patients must rely on air ambulance transport.
If there is one thing that’s constant about medical flights, it is the fact that the industry is continually reinventing itself. From electric medical flights that are capable of vertical takeoff to dashboards that keep the crew updated with all the information they need during the flight, the sector is full of innovations. However, these innovations bring along something that the industry and its consumers do not desire, and that is the increase in costs. Balancing costs and enhanced efficiency is something that the industry has grappled with for quite some time. The question that arises is whether the innovations are proving too expensive for the industry.
The Rising Cost of Medical Flights has been a Long-Time Concern
The cost of medical flights never fails to make headlines. When middle-class families get slapped with huge air ambulance bills, eyebrows are naturally raised. The insurance coverage is often non-existent or so scant that they fail to cover the costs.
Innovations, in the midst of all this, can prove to be an added cost burden discouraging the industry to go ahead with them. Contributing further to it is the training and adaptation cost that adds fuel to fire. Then, what is the solution?
Rethinking the Least Likely Spaces
Fuel is one area that is a money burner. Aviation fuel does not come cheap. Moreover, the fuel itself is heavy, which translates into a need for more fuel to carry it. What if a predictive technology can be innovated to maintain optimum fuel levels? The other area is the material that goes into building the medical flights. What if the material that is lighter and less friction-causing is innovated? The list goes on. Of course, the focus needs to be trained on affordability.
All the research should ideally be funded by governments, communities, and corporates together with industry leaders. A model like this can truly take the costs in the right direction.
Medical flight membership programs have always been around, although not many have been very popular. Now, with the regulations surrounding surprise medical bills, medical flight service providers are thinking of new ways to stay afloat. Will this mean that membership programs will be redesigned by most of them? It is a question that has remained unanswered, but something that the industry must look at closely.
The disconnect between medical flight service providers has been that they do not honor each other’s memberships. This leaves the members with limited options, wherein they are confined to availing services only from a few medical flight services. In emergencies, they may end up hiring any air ambulance service.
Will the Medical Flight Service Providers Come Together?
This is a big question that has remained unanswered so far. However, the medical flight industry has much to gain if this becomes a reality. Imagine how convenient it would be if one membership would cover all the medical flight services across the country and even across borders. Members simply would not have to worry about the cost. All they would need to do is pay an annual membership fee and the whole family would be covered.
Will Memberships Continue to Remain Popular?
It is likely that medical flight membership programs will gain in popularity. This will be the case even if there is an end to surprise billing. The reason is this: non-emergency medical flight services may still demand out-of-pocket payments. Having a membership can negate this issue. It is for this reason that medical flight memberships will continue to retain their utility. Plus, with the pandemic still not under control, air ambulances can come in handy, especially if it involves flying huge distances for appropriate treatment. The one factor that will continue to retain focus is the acceptability of memberships across service providers.
A recent survey has shown that medical flight services are now more open to insurance network participation. In fact, the numbers have gone up by a healthy 20%. It has also been seen that the medical flight services and insurance companies are holding intense discussions and negotiations surrounding in-network arrangements.
The reason behind this change has been the huge increase in consumer demand and also to steer clear of the negative publicity that both the industries have been subject to in recent times. The efforts by the state governments to regulate air ambulance pricing and also getting insurance companies onboard with their cost-controlling measures have seen a lot of backlash recently.
The Medical Flight Services and their Cost Compulsions
The refusal of the insurance companies to take cognizance of the fact that maintaining medical flight services is an expensive affair – some say – was the cause of all the misunderstanding. Air ambulance companies usually spend a fortune to remain on standby for emergencies. The cost, of course, is then transferred to their services. When insurance companies refuse to foot these costs, the burden unfortunately is transferred to the patients who avail the service. This is a practice that is popular as ‘balance billing’.
How In-Network Coverage Helps
Customers are able to enjoy discounted and ‘fair’ out-of-pocket expenses to cover medical flight services when in-network coverage becomes a reality. In an ideal world, all air ambulance services providers must be in-network. However, the onus of it does not lie only on these emergency service providers. The insurance organizations too must be willing to reimburse a fair amount. Otherwise, it simply does not make business sense for medical flight services to join any network.
The good news, however, seems to be that both these industries are coming around and finding common grounds to work together.
Imagine a situation where a patient is in a life-threatening situation and a medical flight is an absolute necessity. The treating physician recommends an air ambulance. However, when a call is placed for dispatch, the service provider refuses to comply. The reason behind this is bad weather conditions. The hospital then calls several other service providers until they find one that is willing to take the risk. This is called medical flight shopping. While this might seem to be a logical recourse for the patient, it is not always desirable. The risk taken by the patient and the crew is huge in such circumstances. Why do air ambulance service providers agree to such a call?
The Pressures on the Medical Flight Industry
There are over a thousand medical flight service providers in the United States. This means they have to divide the existing customer base within themselves. Plus, most of these businesses are privately funded so profits matter. Rejecting patients for whatever reason does not serve the profit motive of these investors. Hence, the crew is compelled to take the call of answering to the need. However, this eventually places a huge financial burden on the patient. Let’s understand how.
The Out of Network Issue
In a situation where the need for medical flight service is huge and time is short, the patient does not really have the option of choosing a service provider. Most often, the service that he or she ends up with is one that is not covered by the insurance provider. While the insurance might cover a base rate, medical flight companies do not always comply with such rates. As a result, the patient is later compelled to cough up a steep price that the medical flight company charges in the form of balance bills. Medical flight shopping thus is a high-risk and expensive affair – a practice that must be relooked.
Cost saving seems to be the concern of the air ambulance industry in recent times. While there are several resources like the hangar and quality maintenance that cannot be contained, there are certain aspects that technology can help with. Fuel efficiency and route mapping are among those. In fact, the two are closely connected to each other, especially when it comes to long-distance air ambulance evacuation. Let’s dive into the factors that affect the two and how technology can help the air ambulance industry in this regard.
Air Ambulance Industry and Fuel Efficiency
Contingency fuel itself can be a source of fuel wastage for the air ambulance industry. Wondering how? It’s a no brainer – lesser weight translates to lesser fuel. Contingency fuel is usually carried to meet any unforeseen circumstance that can compel medical flight to be on air for a longer period of time.
If there was a mechanism where any adverse conditions can be predicted beforehand, the need for contingency fuel can be negated completely or at least reduced to a huge extent. The approach would help greatly.
Another aspect is flight route. Often, air ambulances are compelled to change their flight path or flight at varying altitudes due to changing weather conditions. Actions like these accelerate the fuel burn pace. If this uncertainty can be taken away, route planning becomes more efficient where the medical flight need not be on air for longer times than necessary. Needless to say, this increases the fuel efficiency and as a consequence, cuts associated costs.
How Technology Helps
Satellite connectivity in real time can help to a huge extent to plan the routes, but this is nothing new to the air ambulance industry but connect analytical algorithms to weather data and you have something new. The combination brings to the table the ability to predict weather and plan routes even better.
The United States is a country that takes pride in its capitalistic foundations and private equity is a big part of it. Making America great are the enterprising individuals who have found new business avenues and turned their fortunes. In this context, one questions whether the same outlook must be adopted towards the air ambulance industry. Today, the industry is mostly run by firms that leverage private equity to keep floating. However, that comes as no surprise. The medical flight industry is one that sees high demand. It is natural that businessmen want to invest in it.
Air Ambulance Industry and Rising Costs
While the country has not seen high inflation, air ambulance industry has witnessed a steep rise in its costs – thanks to the ever-evolving safety measures and cost a good deal. In addition, there is the need to keep the staff well trained to tackle new equipments. On top of all that, maintaining high standards is not enough, accreditations that stand as evidence to the quality is essential, which again is a cost. Factors such as these are pushing the prices of medical flight services quite high today, to the extent that – without insurance coverage – they are almost impossible to afford.
Prevalence of Too Many Players in the Air Ambulance Industry
The air ambulance industry today witnesses several new entrants. The existing ones too are expanding at a tremendous pace. All this could be leading to an oversupply. However, oversupply is a two-edged sword. It increases the cost that ‘idle time’ attracts. In turn, this pushes the cost of each unit (read cost of each flight) higher as each unit now has to cover higher costs. This could be compelling the air ambulance industry to charge its customers high prices, something that the insurance industry has not been willing to foot lately.
The expectation is that the oversupply balances itself out eventually as the unprofitable ventures close down, and ultimately, a perfect market condition prevails.
Well this might not come to you as a surprise because you might have witnessed this yourself. According to one survey conducted by Kaiser Family Foundation, about 40% of US citizens have revealed that their families have received a medical bill despite being covered by medical insurance. This is a growing problem for the country as insurance companies are seen restricting the number of providers in their networks. Of course, out of network providers are not covered by insurance companies. In this context, the question arises, is it the same logic behind huge medical flight bills that people across the country are witnessing?
Medical Flight Bills and Insurance Network
A majority of industry experts believe medical flight service providers willingly stay out of insurance networks. The reason is simple, they lose the freedom to charge what they feel is fair for their services. It is also felt that there is a huge disparity between what the medical flight industry believes is a fair payout and what the insurance industry pays. The middle ground, it seems, is something that has not been achieved so far. The issue has not gone unnoticed by the lawmakers. However, the opinion is divided as to who is responsible for the huge bills.
Efforts by Lawmakers to Bring Down the Bills
Several attempts have been made to limit the amount that can be charged for medical flight services. From trying to ban balance billing to compelling air ambulance companies to come under insurance networks, several innovative efforts have failed. The reason behind this is the Airline Deregulation Act of 1978. Designed to create a competitive environment to keep the price of this essential service down, it precludes the state governments from intervening in the matters of air ambulances. Only the Federal Government is authorized to make changes.