Availing a medical flight can be quite intimidating, especially considering the stress of caring for a loved one who is already in distress. Here, we bring you a typical medical flight trip and how things usually pan out. In fact, we walk you through the entire process.
What Happens When You Contact a Medical Flight?
When you call a medical flight company, you will be greeted by customer support first who would collect certain basic information and then transfer you to a case manager or flight coordinator. Here pertinent information related to the medical flight would be relayed to you. This is the time that you can raise any initial concerns such as average flight cost, flight timing, distance, and accompanying the patient. You will be asked to confirm payment arrangement for the medical flight. Feel free to take help of the treating physician and hospital staff if you are not able to answer questions relating to the patients condition or ailment.
The Medical Flight Coordination Begins
The information gathered from you will be relayed to the medical director of the air ambulance provider. The director will, in turn, get in touch with the attending physician. The attending physician would lay down the medical necessities of the patient so that the flight can be prepared accordingly. This includes qualified staff as well as medical equipment, and also information regarding transfer to an appropriate medical facility.
On the Day of Medical Flight
The medical flight company will get in touch with all those involved in the transport of the patient, including the hospital staff. The ground ambulance would take the patient up to the medical flight and the patient would be taken onboard. The patient and the person accompanying would be briefed on safety precautions and the dos and don’ts.
Upon reaching the destination, a ground ambulance would be already waiting to ferry the patient to the medical facility which is pre-decided. The patient is carefully offloaded and reconnected to any vital medical equipment in the ground ambulance as necessary. The medical flight team would brief the receiving medical staff about the patient’s condition before signing off.
The onus of arranging and coordinating between medical facilities, ambulances and the medical flight is taken care by the hospital and the air ambulance staff. All you would need to do is take care of the payment procedure and pray for the good health of the patient.